| 000 | 00469nam a2200133Ia 4500 | ||
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| 008 | 160316s9999 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a0-7619-3296-8 | ||
| 100 | _aSeth Rakesh | ||
| 245 | _aCreating customer delight: The how and why of CRM | ||
| 260 |
_aNew Delhi _bResponse books _c2005 |
||
| 300 | _a154p.;20cm | ||
| 650 | _aCustomer relations - management | ||
| 999 |
_c87369 _d87369 |
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