| 000 | 00451nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 160316s9999 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a81-7036-841-3 | ||
| 100 | _aBalachandran S | ||
| 245 | _aCustomer-driven services management | ||
| 260 |
_aNew Delhi _bResponse books _c1999 |
||
| 300 | _a333p.:22.5cm | ||
| 650 | _acustomer services-management | ||
| 999 |
_c65168 _d65168 |
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