Whalen D Joel <br/><br/>
I see what you mean: Persuasive Business communication 

 - New Delhi  Sage Publications  1996 
 - XIX, 252p; 22cms 
<br/><br/><label>ISBN: </label>81-7036-588-0 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business communication