Uppal R K <br/><br/>
Service quality customer satisfaction and efficiency in Indian banks: An empirical study 

 - New Delhi  Sarup Book  2011 
 - xviii,382p.;22.5cm 
<br/><br/><label>ISBN: </label>9788176257770 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Banking services-India